Sunrun Reviews (2026): Is Sunrun Going Out of Business? Status, Complaints, Contracts

Sunrun is still in business. Its investor site showed no bankruptcy filing when we checked on September 23, 2026, and its second-quarter 2026 report counted 1,034,738 subscribers. Sunrun sells mostly leases and power purchase agreements, it absorbed Vivint Solar in 2020, and its BBB profile listed 4,017 complaints over three years, most about service and repairs.

This review is for a California homeowner deciding whether to sign with Sunrun, or trying to understand an agreement already signed. It uses Sunrun’s own disclosures, its published guarantee and roofing terms, and the Better Business Bureau’s complaint record. It does not rank Sunrun against other installers.

Is Sunrun going out of business in 2026?

On the company’s own record, no. Sunrun trades on Nasdaq as RUN, and a public company has to announce a bankruptcy filing. When we checked its investor site on September 23, 2026, the newest releases were dated September 2026 and none mentioned bankruptcy, Chapter 11, restructuring or a wind-down. investors.sunrun.com·checked Sep 23, 2026

The August 5, 2026 results give a fuller picture than a yes or no. Sunrun added 19,793 subscribers in the quarter, 31% fewer than a year earlier, and reported Aggregate Subscriber Value of $1.2 billion, down 24%.

It reported Cash Generation of $23 million and $186 million of net cash used in operating activities, lowered its full-year guidance, and said it placed a $267 million securitization in August. investors.sunrun.com·checked Sep 23, 2026 Those are the company’s figures, not a forecast from us.

They show a large business still raising money and still growing its subscriber base, with slower sales than in 2025.

For you, the practical question is what happens to the system and contract if that ever changes. Under a lease or PPA the agreement is an asset that can be sold or assigned. Before signing, ask who will hold the agreement, which entity must perform service and warranty work, and what your rights are if service stops.

Get the answers from the documents, not the sales call. Our guide to what survives when a solar company goes bankrupt walks through each type of contract.

Is Sunrun owned by Tesla?

No. Sunrun is a separate public company. The confusion is understandable, because the two work together. Sunrun installs Tesla Powerwall batteries, and on September 21, 2026 the companies announced that they had dispatched 580 MW from more than 140,000 home batteries during a California heat wave.

Sunrun said about 55% of the 110,000 Powerwalls in that event were owned by Sunrun. investors.sunrun.com·checked Sep 23, 2026 If you are comparing the two as installers, see Sunrun vs. Tesla Solar.

How much does Sunrun solar cost?

Sunrun does not publish a price per watt or a monthly rate, and no primary source gives one, so this page does not state one. Most Sunrun customers do not buy the system. They pay monthly under a lease or a power purchase agreement, and Sunrun, as the owner, is the party that may claim any federal credit.

A homeowner who buys gets none on a 2026 installation, because the IRS says Section 25D does not apply to expenditures made after December 31, 2025. irs.gov·checked Sep 23, 2026

So compare a Sunrun offer on the terms that decide its cost over 20 or 25 years: the first-year payment or per-kWh rate, the annual escalator, the term, the buyout price and what happens at the end. Our explanation of the Sunrun PPA and the page on how a Sunrun buyout is priced cover those terms.

For what drives any lease payment, see how much it costs to lease solar in California.

Does the Sunrun PPA beat other offers? Only your numbers can answer that. Put the PPA rate and escalator next to your utility’s rate for the same hours, then next to a cash or loan quote for the same system.

If the PPA’s rate in year 10 is above what you expect to pay the utility, the offer is weaker than it looks in year one. The side-by-side comparison of cash, loan, lease and PPA lays out the seven terms to line up.

Sunrun reviews in California: what the complaint record shows

We looked at the Better Business Bureau profile for Sunrun, Inc. in San Francisco on September 23, 2026. It showed an A+ rating and accreditation, 4,017 complaints in the last three years and 1,366 closed in the last 12 months.

By type, 2,386 were service or repair issues, 722 order issues, 269 sales and advertising issues, 228 billing issues and 224 product issues. bbb.org·checked Sep 23, 2026

The recent complaints we read repeat a few themes: long waits for a technician after a system stopped working, customers still being billed on a lease while the system was down, disputes over who pays to repair roof damage, and trouble reaching someone who can act.

Complaint counts are not adjusted for size, and Sunrun has more than a million subscribers, so the count alone does not tell you the odds of a problem. The themes are what to ask about.

Ask how a production shortfall is credited, how long a repair visit takes in your area, and whether lease payments pause while the system is down.

Star ratings on review sites move every week, so this page does not quote them. Check them yourself and note the date. For lawsuits, search the company name in the federal court record at CourtListener; a filed complaint is an allegation, not a finding.

Who manufactures Sunrun’s solar panels?

Sunrun does not make panels. Its solar panels page names Tesla Powerwall as a battery option and does not name a panel or inverter manufacturer. sunrun.com·checked Sep 23, 2026 The equipment depends on the proposal, so ask for the module make and model, the inverter make and model and the battery make and model in the contract.

You can then read the manufacturer’s warranty for each. Our solar panel brand reviews cover several brands installers offer in California.

Will Sunrun replace my roof?

Sunrun offers roof work through a partner, Remi Roofing. Its roofing page says the program can bundle system removal, roof work and reinstallation into one job at a set price, that every roof job comes with a 5-year workmanship warranty, and that Remi’s third-party financing is not available in New York or Nevada.

It also says that in some cases Sunrun may be able to cover the roof costs. sunrun.com·checked Sep 23, 2026 That is not a promise of a new roof. If a roof replacement is part of the pitch, get the scope, the price and who pays written into the agreement.

For what these offers usually involve, read whether roof replacement with solar is ever really included and the removal and reinstall checklist.

What the Sunrun Guarantee covers

Sunrun’s guarantee page says the coverage comes with its Subscription and Protection Plus plans and is not available in Florida. sunrun.com·checked Sep 23, 2026 It lists:

• a guarantee that the system produces at least 90% of estimated production over its life;
• a 25-year promise to cover replacement parts and labor for repairs;
• a watertight warranty against roof leaks or holes from the installation;
• a battery guarantee that the battery keeps your lights on during an outage;
• 24/7 monitoring, with production data checked daily against the contract estimate.

If you buy for cash or with a third-party loan, confirm in writing whether Protection Plus is included. Without it, you are relying on the manufacturers’ equipment warranties.

What happened to Vivint Solar customers?

Sunrun completed its all-stock acquisition of Vivint Solar on October 8, 2020, at 0.55 Sunrun shares for each Vivint Solar share, and said Vivint Solar would be integrated into Sunrun over the following quarters. investors.sunrun.com·checked Sep 23, 2026 If you hold a Vivint Solar agreement, Sunrun is the company to contact for service, billing and a home-sale transfer.

Ask for written confirmation of which entity holds your agreement and whether your original terms carry over unchanged. Our Vivint Solar review covers the California court record and what legacy customers can do.

Sunrun in California: PG&E programs and grid payments

Sunrun lists California among the states where it holds contractor licenses. sunrun.com·checked Sep 23, 2026 In PG&E territory it has run battery programs with the utility that paid enrolled customers to share stored solar in the evening. See PG&E and Sunrun programs for what each season paid and who could join.

Sunrun PPA vs. lease, and selling your home

Under a PPA you pay for each kilowatt-hour the system produces. Under a lease you pay a fixed amount for the equipment. Either way Sunrun or a financing entity owns the system. Decide on the escalator, the term, the end-of-term options and the transfer terms, not the label; the Sunrun lease vs. PPA page compares the two.

When you sell, the agreement has to be transferred to the buyer or paid off. Sunrun describes a transfer portal, a transfer agreement signed by all parties through DocuSign and a soft credit check for the buyer that it says does not affect the buyer’s credit score.

It says it temporarily removes any NOIEPC or UCC filing on title during the transfer at no cost, and that a seller whose buyer declines the agreement can prepay the remaining service instead. sunrun.com·checked Sep 23, 2026 sunrun.com·checked Sep 23, 2026 Ask for written proof of how any filing on title is handled before closing; our UCC-1 solar lien explainer and the guide to selling a home with a solar lease cover the steps.

If your system was installed by a company that no longer supports it, Sunrun’s Lighthouse program says it serves owners who have lost access to their original installer. sunrun.com·checked Sep 23, 2026

Verify Sunrun’s CSLB license yourself

Sunrun’s own state-by-state contractor-license page lists two California numbers — CSLB #750184 and CSLB #969975 — accessed September 22, 2026 and corroborated by Sunrun’s own contractor-licenses PDF linked from that page. #750184 is also the number reported for Sunrun on utility interconnection applications in California DG Stats (CPUC), data through May 31, 2026. On CSLB’s license lookup (checked September 24, 2026), #750184 belongs to Sunrun Installation Services Inc dba Sunrun and is current and active, with C-10, C-46, C-39, B and C-47 classifications; #969975 belongs to Sunrun Inc and is current and active with a B (General Building) classification. Both records carry complaint disclosures. Status can change, so check the number on your own contract at CSLB before signing anything. For what else to check, see our full contractor-verification walkthrough.

When Sunrun fits, and when it doesn’t

Sunrun fits a homeowner who wants a fixed monthly payment with little or nothing upfront, wants a battery included (74% of its new installs in the second quarter of 2026 had one), and is comfortable with a 20- to 25-year agreement with a company whose finances are public.

It fits less well if you want to own the system, if fast post-install service is your deciding factor, or if you plan to sell the home soon and do not want a buyer to take on the agreement. This page does not recommend or rank installers.

Compare at least two written quotes, and see other California solar company reviews.